All our activities are based on strict ethical principles and we undertake to protect the privacy of all visitors to our website and our applications (mobile). Therefore, the way in which we gather and store information depends on how our website and related services are used.
1.1 Data gathered from your interaction with us
Various technologies are used on our websites and applications (mobile) to improve them, make them easier to use, more effective and secure. These technologies can entail the automated collection of data, both by us and by third parties on our behalf. Examples of this type of technologies are cookies, flash cookies and web analytics.
1.1.1 Browsing data (click-stream)
When you visit our website, data are sent from your browser to our server. These data allow us optimize our services and improve your experience on our websites and applications. Data are automatically collected and stored by us or by third parties on our behalf. These data may include, namely, the following:
the visitor’s IP address
the date and time of the visit
the reference URL (the visitor’s referral source)
the pages visited on our website
information on the browser used (type and version of the browser, operating system, etc.).
1.1.2 What you should know about cookies
Firstly… what are cookies?
Next… what are the different types of cookies we use?
The most important cookies are necessary cookies. They are essential and help you to browse the website and use the basic functions. There are also functional cookies, which allow you to save your shopping cart, create a list of desires and save your shipping data to expedite the purchasing process. We use performance cookies to improve our website. We also like to make relevant offers. To manage this, we collect navigation data. Interaction cookies allow you to interact with social media or post comments. Self-directed cookies collect your preferences to show you relevant adverts outside of all for padel’s websites. Below is a detailed summary of the types of cookies we use:
are essential and help you to navigate, browse the website and view certain functions, i.e. these cookies ensure that your shopping cart is saved throughout your purchasing process.
serve to allow us to offer you more satisfactory customer experience. These cookies help you to save and remind you of your shopping cart and allow you create a wish list.
help us to understand our visitors’ purchasing behavior. This allows us to continue improving our website so that your purchasing process is easy and pleasant.
are used to express your opinion. We would love to know your opinion of our products, our website and we in general. These cookies will allow you to express whether you like it or recommend us on social media and chat with our service operators. But you can also advise other (potential) customers, qualifying and evaluating our products.
will remember your product and purchase preferences. We consider that relevance is essential in advertising. These cookies allow us to share your preferences with our advertisers. Therefore, when you browse Google, for example, the advert you see can be better adapted to your preferences.
Lastly… what if you do not like cookies?
You can change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your explicit consent. The ‘help’ section of your browser should give you information on how to manage your cookie settings. Discover how it works for your browser here:
Internet Explorer: http://support.microsoft.com/gp/cookies/en
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Adobe (plug-in for flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/
1.2 Data provided by you
In addition to the data collected automatically, we also process the data you provide us with. This includes, non-exhaustively:
Your contact data, including your name and surnames, address (billing or shipping), date of birth, email address and telephone number. We need your email address and telephone number to contact you if we have questions or information about your order;
Other information required to process your order, such as information on the products you have ordered, billing and shipping address, and bank or credit card data;
If you created an online profile, the preferences and interests stored in this profile (see additional information on the profiles);
If you contacted Customer Care, the data and history of that contact.
We will use your personal data for purposes related to your order; for example, to notify you of the status of your order or shipment. We can use your data to assess your solvency, to which end we can engage third parties.
If you provided us with your personal data in relation to a promotion, event, application (mobile), etc., we can send you emails and other messages related to the service you have required.
If you get in contact with customer care, we will use your personal data (including your contact history) so that Customer Care can process your request and provide the best possible service.
If you provided us with your personal data during a sale of a product or service, we will inform you about similar products or services. We may also contact you to ask you for your opinion after a sale of a product or service. If a sales process is interrupted, we will send you an email reminder. You can unregister immediately and free of charge from any of these notifications by clicking a link in the corresponding email or other message (see below in section 5).
With your express consent we can contact you via the contact data you provide (including ordinary mail, email, SMS, telephone or via any other electronic medium) for all for padel marketing, advertising and opinion poll purposes. This includes, for example, information related to all for padel products, email activities, special offers, promotions, and information on local store openings, activities at local all for padel stores or sporting events. In order be able to contact you in relation to information of special interest to you, we will both analyze and use your interaction with all for padel in general (such as, for example, your purchasing behavior at virtual and physical all for padel stores, your use of loyalty programs, your product scores and evaluations, your contact history with our Customer Care Department, your results from opening and clicking a newsletter, your browsing behavior (web tracking), the types of newsletter to which you are subscribed, your participation in promotions or events and your use of applications (mobile)). We can use your contact data for marketing, advertising and opinion poll purposes. In section 5 you will find information on your rights, for example how to withdraw your consent or modify your personal data.
One of our main principles is that we will process your data with care and confidentiality. We will not sell your data to third parties. If required by law, your data will be disclosed to third parties.
We can use service providers and data processors that work on behalf of all for padel. Services may include systems hosting and maintenance services, analysis services, email messaging services, delivery services, payment transaction management, solvency and address controls, etc. These third parties are granted access to said personal data they need to provide the corresponding service. Service providers and data processors are contractually obliged to process the information with the strictest confidentiality. Also, they are contractually prohibited from using the data in any way other than that requested. The necessary steps have been taken to guarantee that our service providers and data processors working on behalf of all for padel protect the confidentiality of their data.
There may be times when we reveal non-personal data to our partners anonymously. These personal data include, for example, information on the number of visitors to a website or app (mobile) over a certain time period. Generally, this information is only disclosed en bloc.
If you provide us with personal data through our websites or those of other channels, you do so voluntarily. If you choose not to provide us with the required information, you will not be able to access certain customer benefits. In some cases, only those persons who have provided the necessary data will be able to order products, use certain services and take advantage of the activities and offers available on our website and app (mobile). Since transparency and fair play are matters of great importance to us, we offer several options depending on the specific circumstances in order to help you maintain control of your data. These options can include displaying and editing your data online. It can also include unregistering from certain services or deleting user accounts or receiving information about stored data.
4.1 Rights of opposition and unregistration
Emails sent to you by all for padel that contain, for example, a newsletter or marketing contents, include the option of unregistering from receiving such emails by following the relevant instructions in the corresponding email. If you do not want to continue receiving our emails, you can click said unregister hyperlink and we will stop sending them.
If you do not want us to collect and assess information on your behavior on our website or app (mobile), you can choose not to participate in data collection for Web analytics, as described below in section 9.
If you do not want to receive promotional information and offers in general, including those sent by ordinary mail, email, SMS, telephone or any other electronic medium, or if you want to withdraw your consent, you can also write to all for padel S.L., Paseo de la Castellana 95-11ª, 28046 Madrid, Spain (quoting the reference: data protection) or email our Customer Care Service. If we have any doubts about your identity, we can ask you to identify yourself (for example, by sending a copy of your passport). As opposed to other usual communication expenses, this is free.
As regards other types of messages you can receive, such as maintenance alerts or administrative notifications, you can only disable receipt of these messages if you delete your account, since these messages are an obligatory part of the user accounts and of the corresponding use of our websites and apps (mobiles). You can also delete your account by sending an email to our Customer Care Service.
4.2 Access right
You are entitled to be informed as to what personal data are stored, their origin and recipients, and the purpose for which these data are stored. You can obtain information on the personal data stored using the contact details from the Contact Details section indicated below.
4.3 Right of rectification
You are entitled to request the rectification, addition, deletion or locking of your stored personal data. We will notify you within a period of four weeks after receiving your request whethe we are going to grant it and, if so, to what extent. If for any reason we cannot grant your request, we will tell you our reasons.
We will adopt the appropriate technical and organizational measures to protect the personal data from their accidental or unlawful destruction or the loss, alteration, use, disclosure or unauthorized access thereto, especially when processing implies the transmission of data over networks, or any other unlawful form of processing and misuse.
The protection of personal data of minors is extremely important. All for padel considers that they are responsible for protecting the privacy of minors and, consequently, has no intention of collecting data of minors under the age of 16.
If a minor under the age of 16 tries to submit a registration request, it will be rejected and you will be notified that requests are not accepted from minors under the age of 16. Therefore, we will ask parents and other guardians to control and monitor minors’ Internet use in order to protect them.
Our website and apps (mobile) provide social connectors to various social networks. When you choose to interact with a social network, your activity on our website or via our apps (mobile) will also be made available to social networks such as Facebook and Twitter.
If you logged into one of these social networks during your visit to one of our websites or apps (mobile), the social network can add this information to your profile. If you interact with one of the social connectors, that information will be transferred to the social network. If you do not want the data to be transferred, close your session on the social network before accessing our websites or apps (mobile).
It is not in our power to control this collection and transfer of data via social connectors. Read the privacy policies of these social networks for detailed information on the collection and transfer of personal data, on your rights and on how to achieve a satisfactory privacy setup.
We offer localization services in some of our apps (mobile), such as Google Maps and Bing Maps. If you use these applications (mobile), you may receive information on your actual location (such as, for example, GPS signals sent via a mobile device) or information that can be used to pinpoint your location. Generally, you can activate or deactivate your localization services on your device or browser settings.
We use the Google Maps service or Bing Maps service to help to find the nearest all for padel store. To facilitate this process, we load a Google Maps or Bing Maps image and save the route data and map image on our server.
Bing Maps: http://privacy.microsoft.com/en-us/maps.mspx